Privacy Policy
Your privacy matters to us. This policy explains how we collect, use, and protect your personal information.
Information We Collect
At Skillquest, we collect various types of information to provide you with exceptional financial forecasting services and learning experiences. Understanding what information we gather helps you make informed decisions about your privacy.
Personal Information
- Name, email address, and contact details when you register for our services
- Billing information and payment details for subscription services
- Professional background and experience level for personalized learning recommendations
- Communication preferences and marketing consent
Usage Information
- Learning progress and course completion data
- Platform interaction patterns and feature usage
- Device information, IP addresses, and browser details
- Session duration and navigation patterns within our platform
How We Use Your Information
We use the information we collect to enhance your learning experience and provide valuable financial education services. Here's how we put your data to work:
- Service Delivery: Processing course enrollments, tracking progress, and providing personalized learning recommendations
- Communication: Sending course updates, newsletters, and important account notifications
- Platform Improvement: Analyzing usage patterns to enhance our courses and platform functionality
- Customer Support: Responding to inquiries and resolving technical issues
- Security: Protecting against fraud and ensuring secure access to your account
Data Sharing and Disclosure
We maintain strict controls over your personal information. We only share data in specific circumstances and with your best interests in mind.
Service Providers
We work with trusted third-party service providers who help us deliver our services. These include payment processors, email service providers, and hosting companies. All service providers are bound by strict confidentiality agreements.
Legal Requirements
We may disclose your information when required by law, such as responding to court orders, legal processes, or regulatory requests. We'll notify you of such disclosures when legally permitted.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity. We'll provide notice before your information becomes subject to a different privacy policy.
Your Privacy Rights
You have significant control over your personal information. We respect your rights and provide multiple ways to manage your data.
- Access: Request a copy of all personal information we hold about you
- Correction: Update or correct inaccurate information in your profile
- Deletion: Request deletion of your personal information, subject to legal retention requirements
- Portability: Receive your data in a structured, machine-readable format
- Opt-out: Unsubscribe from marketing communications at any time
- Restriction: Limit how we process your information in certain circumstances
Data Security and Protection
Protecting your information is our top priority. We implement comprehensive security measures to safeguard your data against unauthorized access, alteration, or disclosure.
Technical Safeguards
- End-to-end encryption for all data transmission
- Secure server infrastructure with regular security audits
- Multi-factor authentication for administrative access
- Regular security updates and vulnerability assessments
Organizational Measures
- Employee training on data protection and privacy policies
- Access controls limiting staff access to personal information
- Regular privacy impact assessments for new features
- Incident response procedures for potential data breaches
Data Retention and Deletion
We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Our retention practices are designed to balance your privacy rights with operational needs.
- Account Information: Retained while your account is active, plus 3 years after closure for regulatory compliance
- Learning Progress: Kept for 5 years to support certificate verification and continued learning
- Communication Records: Maintained for 2 years for customer service and quality assurance
- Payment Information: Stored according to financial regulations, typically 7 years
- Marketing Data: Deleted immediately upon unsubscribing or account closure
You can request early deletion of your data at any time. We'll honor these requests except where retention is required by law or for legitimate business purposes like fraud prevention.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our platform. These tools help us understand how you interact with our services and improve functionality.
Types of Cookies We Use
- Essential Cookies: Required for basic platform functionality and security
- Performance Cookies: Help us analyze site usage and improve performance
- Functionality Cookies: Remember your preferences and personalize your experience
- Analytics Cookies: Provide insights into user behavior and platform effectiveness
You can manage cookie preferences through your browser settings. However, disabling certain cookies may affect platform functionality and your learning experience.
International Data Transfers
As a South African company, we primarily process data within the country. However, some of our service providers may be located internationally. When we transfer data outside South Africa, we ensure appropriate safeguards are in place.
- Data transfer agreements with international service providers
- Compliance with South African data protection requirements
- Regular assessment of international data protection standards
- Notification procedures for cross-border data processing
Children's Privacy
Our services are designed for adults and professionals seeking financial education. We do not knowingly collect personal information from children under 18 years of age.
Updates to This Policy
We may update this privacy policy periodically to reflect changes in our practices, services, or legal requirements. We'll notify you of significant changes through email or prominent platform notifications.
Minor updates will be posted with an updated effective date. We encourage you to review this policy regularly to stay informed about how we protect your privacy.
- Email notification for material changes affecting your rights
- 30-day notice period before significant policy changes take effect
- Version history available upon request
- Opportunity to opt-out if you disagree with major changes
Contact Us About Privacy
If you have questions about this privacy policy or want to exercise your privacy rights, we're here to help.
Email: contact@skillquest.com
Phone: +27 81 049 0666
Address: 21 Lincoln Road, Woodlands, Pietermaritzburg, 3201, South Africa
We aim to respond to all privacy inquiries within 48 hours and resolve requests within 30 days.